Public transit agencies face numerous challenges each day—from coordinating rapid responses to ensuring smooth routine operations. Meeting these challenges head-on, Systrans, an Equans company, has created its IP-based voice communications module for public transit. This innovative solution, an integral part of the Intelligent Transportation Systems & Services suite, delivers robust voice communication features traditionally associated with radio systems but without the burden of maintaining a private radio infrastructure.
A new era in public transit communications
The VoIP module offers a purpose-built solution for public transportation needs. This module is fully integrated with the NAVINEO CAD/AVL system to deliver core radio features such as group calls, private calls, emergency calls, and covert alarm functions. Furthermore, it operates on any data carrier, empowering transit agencies to choose the provider that best fits their requirements for secure and reliable voice and data communications.
Designed specifically for the rigorous demands of public transit, the system meets both voice and high-speed data needs while maintaining an efficient data footprint—using less than 100 MB per month, per bus. This efficiency means that agencies can integrate advanced communications capabilities without exceeding the typical data limits included in their standard plans.
Enhanced functionality for field and central operations
The NAVINEO VoIP module brings advanced communication capabilities directly to transit operators, dispatchers, drivers, and mobile teams. With seamless interaction between the Operations Control and road supervisors, dispatchers can easily manage communications to vehicles, review call requests from drivers, and initiate spontaneous calls when needed.
Mobile staff, such as road supervisors, benefit tremendously from this system. With a dedicated Mobile Dispatching app, supervisors can instantly contact vehicles, participate in group calls initiated at the dispatch center, and receive emergency alerts along with real-time notifications. This unified approach to communication not only streamlines operations but also reinforces safety across the transit network.
Safety and cost-effectiveness
One of the standout features of the NAVINEO solution is its focus on safety. In emergency situations, drivers can trigger an emergency call and covert listening by pressing a designated covert alarm button. During these calls, the system provides ambient monitoring to help dispatchers quickly assess the seriousness of the situation on board, ensuring that appropriate measures are taken promptly.
Cost efficiency is a major advantage of this modern approach. By leveraging VoIP technology, transit agencies can reduce their expenses by up to 50% compared to traditional radio communications systems.
Seamless integration in mixed voice networks
Flexibility is a core benefit of the NAVINEO solution. The system is designed to support mixed networks where vehicles equipped exclusively with VoIP technology, solely with a Land Mobile Radio (LMR), or a combination of both can operate within the same environment. When a mixed-equipped vehicle moves out of the LMR network’s range, it automatically switches to VoIP. This switch guarantees that communication remains available—essential in extensive urban transport perimeters where coverage challenges may arise.
This mixed network capability simplifies network extension while optimizing both costs and lead times. It allows for a straightforward integration process regardless of whether the agency is initially set up with VoIP, LMR, or a combination of technologies.
Practical applications and proven results
The NAVINEO voice solution is already making a difference in transit operations. In places like Little Rock, AR, and San Rafael, CA, or Troyes and Annecy in France, transit agencies have seamlessly integrated this innovative system into their bus operations. The adoption of the module has improved communication reliability, sound quality, response times, and overall operational coordination—key factors in delivering safe and effective public transportation.
Meeting today’s transit challenges
In an era where efficient communication is essential for managing complex transit operations, NAVINEO’s voice communication solution emerges as a vital tool for public transit agencies. By bridging the gap between traditional radio communications and modern VoIP technologies, the system provides a robust, flexible, and cost-effective option for managing day-to-day operations and emergencies alike.
The ability to leverage existing infrastructure, coupled with a seamless integration of multiple technologies, positions the NAVINEO module as a forward-thinking solution. It addresses immediate operational needs while laying the groundwork for future enhancements in public transit communications. Agencies that adopt this system can expect not only enhanced safety and coordination but also improved service delivery for passengers.